Responsible gambling

Responsible gambling is an essential aspect of the gaming experience at Talking Stick Resort Casino, reflecting its commitment to providing a safe and enjoyable environment for all patrons.

Tools

Talking Stick Resort Casino provides responsible gaming measures such as:

• Ability to request self-exclusion or be barred from the property
• Setting deposit and loss limits through account settings
• Time-outs
• Session reminders
• Permanent self-exclusions via account settings

These tools are designed to help guests manage their gambling habits and ensure that they can maintain control over their gaming experience.

Links to Support Organizations

On-site responsible gaming information directs guests to local and state help resources, such as problem gambling hotlines and counseling services. For Canadian patrons, Talking Stick Resort Casino would provide links to support organizations relevant to Canadians, including:

• Provincial problem gambling helplines
• ConnexOntario
• National resources

These links reflect the growing global norms for cross-border gaming operators.

Support

Talking Stick Resort Casino offers customer support through various channels, including phone and email. Response expectations mirror hospitality benchmarks, with immediate assistance by phone or on property and email replies usually within a business day.

Guest-facing services are available 24/7, ensuring that patrons can access support whenever needed. Languages supported beyond English may be limited, but staff often assist international visitors informally.

Responsible Gaming Resources

Talking Stick Resort Casino provides printed materials and signage about responsible gaming in the casino area. For Canadian visitors seeking help with problem gambling or addiction, resources are available through:

• Provincial problem gambling hotlines
• ConnexOntario
• National resources

These organizations offer support and assistance to those struggling with problem gambling.

Self-Exclusion

Talking Stick Resort Casino offers self-exclusion as a responsible gaming tool. Guests can request self-exclusion by contacting the casino's customer support team or visiting the Responsible Gaming Center in person. Self-exclusion will restrict access to all products, including slot machines and table games, for a specified period.

Voluntary Exclusion Periods

Talking Stick Resort Casino offers voluntary exclusion periods as part of its responsible gaming program. Guests can choose from:

• 30-day exclusion
• 60- or 90-day exclusion

Guests must meet specific requirements before being granted an exclusion period.

Re-Instatement after Voluntary Exclusion

After completing the specified period, guests may request re-instatement by contacting customer support. The casino will assess each case and grant access to products according to responsible gaming protocols.

By providing these responsible gambling tools and resources, Talking Stick Resort Casino demonstrates its commitment to maintaining a safe and enjoyable environment for all patrons.